Return & Refund Policy

1. Our Commitment

We offer a returns experience modelled after leading Sri Lankan e‑commerce stores , adapted to protect delicate art supplies.

2. Return Window & Eligibility

• Defective, damaged, or incorrect items: 14 calendar days from delivery.
• Missing items: Notify us within 48 hours of delivery.

3. Non‑Returnable Items

• Opened paint tubes or pans.
• Used brushes, palettes, or sketchbooks.
• Cut or partially used paper sheets.
• Gift cards and final‑sale items.

4. How to Initiate a Return

1. Contact us via WhatsApp 076 457 7889, live‑chat, email (support@watercolor.lk), Facebook Messenger, or Instagram DM.
2. Quote your order number and attach photos if the product is damaged or incorrect.
3. Receive a Return instructions.

5. Return Shipping Costs

• Watercolor.lk pays courier fees for defective/incorrect shipments.

6. Refund Methods & Processing Time

• Card payments: Reversal to the same card within 3‑7 business days after quality inspection.
• Cash‑on‑Delivery: Bank transfer or store credit within 3‑7 business days.
• Shipping fees are refunded for eligible claims due to our error.

7. Exchanges

Eligible items can be exchanged free of courier fees, subject to stock availability. Out‑of‑stock items qualify for a refund or store credit.

8. Warranty Items

Branded hardware follow manufacturer warranties. 

10. Contact Channels

• WhatsApp / Call: 076 457 7889
• Email: support@watercolor.lk
• Live‑chat: website (bottom‑right corner)
• Social: Facebook & Instagram (@watercolor.lk)