Return & Refund Policy
1. Our Commitment
We offer a returns experience modelled after leading Sri Lankan e‑commerce stores , adapted to protect delicate art supplies.
2. Return Window & Eligibility
- Defective, damaged, or incorrect items: 14 calendar days from delivery.
- Missing items: Notify us within 48 hours of delivery.
3. Non‑Returnable Items
- Opened paint tubes or pans.
- Used brushes, palettes, or sketchbooks.
- Cut or partially used paper sheets.
- Gift cards and final‑sale items.
4. How to Initiate a Return
- Contact us via WhatsApp 076 457 7889, live‑chat, email (support@watercolor.lk), Facebook Messenger, or Instagram DM.
- Quote your order number and attach photos if the product is damaged or incorrect.
- Receive a Return instructions.
5. Return Shipping Costs
- Watercolor.lk pays courier fees for defective/incorrect shipments.
6. Refund Methods & Processing Time
- Card payments: Reversal to the same card within 3‑7 business days after quality inspection.
- Cash‑on‑Delivery: Bank transfer or store credit within 3‑7 business days.
- Shipping fees are refunded for eligible claims due to our error.
7. Exchanges
Eligible items can be exchanged free of courier fees, subject to stock availability. Out‑of‑stock items qualify for a refund or store credit.
8. Warranty Items
Branded hardware follow manufacturer warranties.
10. Contact Channels
- WhatsApp / Call: 076 457 7889
- Email: support@watercolor.lk
- Live‑chat: website (bottom‑right corner)
- Social: Facebook & Instagram (@watercolor.lk)
Login with Google