Delivery Policy
We aim to get your creative tools into your hands quickly and safely, wherever you are in Sri Lanka. By partnering with trusted local couriers and offering multiple payment options, including Cash‑on‑Delivery (COD) and secure card payments, we bring you a delivery experience on par with the country’s leading e‑commerce brands.
Fast island‑wide delivery (2–5 working days) is now the standard for Sri Lankan online stores, and we hold ourselves to the same benchmark.
Order Processing
- Cut‑off time – Orders confirmed before 3 p.m. are packed the same day.
- Dispatch window – All parcels leave our warehouse within 48 hours (Mon–Fri).
- Peak seasons & public holidays – Please allow an extra 24–48 hours if courier networks are congested.
Delivery Options
|
Option |
Carrier(s) |
Service Area |
Estimated Transit Time |
|
Standard Courier |
Fardar / Domex |
Island‑wide |
Western Province: 1–3 working days |
|
Cash‑on‑Delivery (COD) |
Fardar / Domex |
Island‑wide |
Same as Standard Courier |
|
Express Hand‑Delivery |
Watercolor.lk crew |
Colombo & Gampaha only |
Same or next working day (arranged case‑by‑case) |
Shipping Fees
- Flat rate shown at checkout; fees reflect distance, parcel weight, and real‑time courier tariffs.
- Free shipping promotions are announced on banner ads or at checkout when applicable.
Payment Methods
- Cash‑on‑Delivery – Have the exact amount ready; couriers may not carry change.
- Debit / Credit Cards – All major Sri Lankan cards accepted via secure SSL gateway.
- Bank Transfers & e‑Wallets – Available.
Tracking & Order Updates
- Automated alerts – You receive an email/SMS with tracking once the parcel is scanned by the courier.
- Real‑time chat – Use our web live‑chat widget, WhatsApp 076 457 7889, Facebook Messenger, or Instagram DM for instant status checks.
- Email & phone – Write to support@watercolor.lk or call the hotline listed on your invoice.
Delivery Attempts & Undeliverable Parcels
- Two attempts are made. If both fail, the order returns to us.
- For COD orders: return shipping will be charged for re‑dispatch or deducted from any refund.
- For pre‑paid orders: we will contact you to rearrange delivery; additional courier fees may apply.
Damages & Shortages
Inspect the package upon receipt. Report any damage, missing items, or tampering within 48 hours via any support channel. Keep all packaging for claims processing.
Delays Beyond Our Control
Extreme weather, public‑sector strikes, regional lockdowns, or fuel constraints can occasionally add extra days. We will keep you informed and work with carriers for the quickest possible resolution.
International Shipping
For international enquiries (bulk or retail), email support@watercolor.lk or use LIVE WEB CHAT for a custom quotation and compliance check with destination import rules. We have the most affordable International shipping charges and we can accommodate all types of international shipping couriers.
Need Help?
- WhatsApp / Call: 076 457 7889
- Email: support@watercolor.lk
- Live Chat: bottom‑right corner of any page
- Social: Facebook & Instagram (@watercolor.lk)
Your art journey matters to us—if you ever feel something isn’t right, tell us and we’ll make it right.
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